REFUND POLICY

At RACQIT, we aim to provide a smooth booking experience for all racquet sports events and tournaments. Please read our refund policy carefully before making a booking.

​

1. Non-Refundable Bookings

• All bookings made through our website are non-refundable unless the event is cancelled by the organizer.

• Failure to attend an event or withdrawal by the participant will not qualify for a refund.

2. Event Cancellation by Organizer

• If an event or tournament is cancelled by the organizer, participants will receive a 100% refund of the booking fee.

• Refunds will be processed within 7 business days 

3. Event Rescheduling

• If an event is rescheduled by the organizer, existing bookings will be transferred to the new date.

• If the new date is not suitable for the participant, a refund request can be made within 3 days of the announcement.

4. Technical Issues

• If a payment is deducted but booking confirmation is not received, participants should contact us at info@racqit.com

• After verification, either the booking will be confirmed, or a refund will be issued.

5. No-Show Policy

• No refunds will be issued for participants who do not attend the event after booking.